Check-in

Check-in Time

Customers should check-in 60 minutes prior to the scheduled departure time with appropriate government issued identification. Check-in and checked baggage acceptance closes 40 minutes prior to scheduled departure time. Failure to be checked-in prior to closing will result in the cancellation of your entire reservation. As per Transport Canada, Identity Screening Regulations require all passengers who appear 18 years of age or older to present ID at check-in and when boarding.

Please ensure that you are present and available for boarding at the departure gate 30 minutes prior to the scheduled departure time of your flight.

Online Check-in

Online check-in is the fastest and easiest way to check-in for your flight and is available between 24 hours and 1 hour prior to scheduled departure times. During online check-in you can prepay for checked baggage and obtain an electronic boarding pass.

At this time online check-in is not available for:

  • Passengers who require special assistance
  • Unaccompanied minors
  • Passengers traveling on Express Tickets or Medical Fares
  • Passengers traveling with pets either in the cabin or checked-in
  • Passengers traveling with a service animal
  • Passengers traveling on BCAA or ISIC Student discount (as member ID must be shown at check-in)

Should you require assistance to check-in for your flight, please arrive at the airport earlier enough to be checked-in 60 minutes prior to the scheduled departure time of you flight. Please note that we cannot check-in customers in via our call centre.

If you are traveling with checked baggage we recommend that you drop off your checked baggage 60 minutes prior to your scheduled departure time with one of our agents at our check-in counters. We are unable to accept checked baggage that is dropped off 40 minutes or less prior to your scheduled departure time

Vancouver International Airport’s South Terminal

Pacific Coastal Airlines operates from the South Terminal of the Vancouver International Airport (YVR). Parking is also conveniently located across from the South Terminal Building. Parking is administered by the YVR Airport Authority, and prices are subject to change without notice. Please visit?YVR’s parking page?for the latest information.

A complimentary shuttle service between the South Terminal and Main Terminal is gladly provided by Pacific Coastal Airlines. Passengers utilizing the shuttle service from the Main Terminal should be available to take a shuttle to the?South Terminal at least 1 hour prior to their flight departure from the South Terminal. Please visit our website for the shuttle schedule.

Identity Screening Regulations

As per Transport Canada, Identity Screening Regulations require all passengers who appear 18 years of age or older to present the following ID at check-in and before boarding:

  • one piece of valid government-issued PHOTO ID that shows name, date of birth, and gender, or
  • two pieces of valid government-issued ID (without a photo) one of which shows date of birth, and gender.
  • the name on the identification must match the name on the boarding pass.

More Information

Transport Canada’s Passenger Protect Program

Infants

At check-in we will ask for ID for infants who have not yet?reached the age of two and are travelling for free. Birth certificates, passports, care cards, and status cards are examples of acceptable forms of ID. Photocopies are accepted. If ID is not present at check-in and an infant’s age called into question we will charge for a seat, but will gladly refund that seat in full if ID is produced after the fact.

Minimum Connecting Time

We advise our passengers to allow themselves a minimum of 1.5 hours domestic to domestic & 2 hours domestic to international/USA v.v. as minimum connecting times when changing between YVR Main Terminal & YVR South Terminal. It is also recommended to check with your connecting airline.

In Vancouver, departures and arrivals with Pacific Coastal Airlines are hosted at the South Terminal.

Pacific Coastal Airlines is not responsible for missed connections.

Preboard Screening

Transport Canada requires all Pacific Coastal Airlines passengers to pass through preboard screening when travelling between the Vancouver South Terminal and the following airports: Victoria, Cranbrook, Comox, Campbell River and Williams Lake.

For detailed information regarding allowed and prohibited items, please visit the
CATSA website for more information or call 1.888.294.2202.

Items exempt from restrictions include: Baby formula, baby food, and milk for passengers travelling with infants under 24-months of age and prescription medications.

For further information on these or other Government of Canada security requirements, please visit Transport Canada.

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